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We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Order Modification / Cancellation] How do I cancel a pre-order?
Pre-orders can be canceled before the release date via your account or by contacting support.

[Gift / Personalization / Special Requests] Can I request gift wrapping?
Select gift wrapping at checkout for an additional fee; it's neatly packaged with a bow.

[Shipping / Delivery / ETA / Tracking] Do you offer expedited shipping?
Yes, choose express shipping at checkout for 2-3 day delivery within eligible areas.

[After-sales / Returns / Refunds / Exchange] Are there fees for returns?
Standard returns are free within 30 days; international may incur shipping costs.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)